中国大学商务交际英语期末答案(mooc2023课后作业答案)
1、中国作业【单选题】“请问您贵姓？”礼貌的大学答案答案表达是____。
A、商务May I have your name?交际
B、What’s your name?英语
C、Your name,期末 please.
2、【单选题】“您能给我一张名片吗？” 礼貌的课后表达是____。
A、中国作业Would you like to give me your business card?大学答案答案
B、Can you give out your business card?商务
C、May I have your business card?交际
3、【单选题】下面哪个表达是英语顾客Jack打来电话_____.
A、Good morning. Waters company. This 期末is Jack speaking.
B、Good morning. This 课后is Jack from Waters company.
C、Good morning. Jack speaking. How can I help you?中国作业
4、【单选题】“可以给我这款电脑的详细介绍吗？”礼貌的表达是____。
A、I want a detailed introduction of this computer.
B、May I have a detailed introduction of this computer？
C、Can I have a detailed introduction of this computer？
5、【单选题】You could contact me _____ 89241355.
A、on
B、for
C、at
1.2Section 2 How to Make an Effective Telephone Call
1、【单选题】Kaden: Good morning. KBS company. Juliet speaking. _______. Jew: Good morning. My name is Jew. Could I speak to Mr. Smith?
A、How can I help you?
B、Where are you from?
C、What’s your problem?
2、【单选题】接线员：史密斯先生，我把Jew的电话接过来，可以吗？ Smith: 好的。 Receptionist: Mr. Smith, I’ll put Jew _____, ok? Smith: Ok.
A、up
B、on
C、through
3、【排序题】When making a business call, the sequence order is _____.
1.3Section 3 A Case Study
1、【单选题】你现在说话方便吗？Are you _____ to talk now?
A、available
B、busy
C、convenient
2、【单选题】不好意思，待会打给我好吗？_____ I have other issues to deal with. Would you please call me later? Thank you.
A、Excuse me
B、I’m afraid
C、I’m busy
3、【判断题】商务英语中，thanks 比thank you 更正式。
2.1Section 1 How to Prepare for a Meeting
1、【单选题】In the following time periods, which one is convenient to hold a meeting?
A、Monday morning
B、Friday afternoon
C、Wednesday morning
2、【单选题】What are NOT essential for a meeting break?
A、Coca cola
B、coffee
C、water
3、【多选题】If you prepare a meeting, what are your considerations?
A、objectives
B、the right people
C、the format
4、【填空题】大卫，会议室明天下午2：00至3：00可用吗？ David, is the conference room _______ tomorrow from 2:00 to 3:00 p.m.?
5、【填空题】我会安排人去插好展示系统的。 I’ll get someone ________ for the presentation system.
2.2Section 2 How to Open a Meeting
1、【单选题】I really appreciate you all for _____ today. A. attend B. attending C. attended
A、attend
B、attending
C、attended
2、【判断题】If you’re the chair of a meeting, you need to start the meeting on time.
3、【判断题】In the conference room, it’s good to place any kinds of flowers.
2.3Section 3 How to Air Opinions--Agree
1、【单选题】下面哪个词可以表示“市场价格”？
A、ruling price
B、mass price
C、public price
2、【单选题】下面哪个表达可以表示“我觉得吧”？
A、I firmly confirm
B、I’m inclined
C、I do believe
3、【多选题】下面哪些表达表示“强烈同意”？
A、I guess
B、I completely agree
C、I’m firmly convinced
4、【填空题】我确信客户可以接受这个价格。I’m convinced that the customers could _____ the price.
5、【填空题】留意keep a _____ eye
2.4Section 4 How to Air Opinions—Disagree
1、【单选题】“下个月初”怎么表达？
A、early sometime next month
B、sometime early next month
C、early next month sometime
2、【单选题】“我没什么意见”怎么表达？
A、I have no opinion.
B、It’s nothing wrong.
C、I agree.
3、【单选题】“有个问题不知道该不该问”怎么表达？
A、May I ask a question please?
B、I have a question.
C、I wonder how to ask you a question.
4、【多选题】哪些表达表示“部分同意”？
A、In general, I agree.
B、In principle, I agree.
C、I agree with you up to a point.
5、【填空题】我能不能多休3天年假？这样一共就是6天假。 May I take 3 days ________ to make the retreat 6 days.
3.1Section 1 How to Make Reservations
1、【单选题】有空房间吗？其中“空房间”的表达是？
A、vacancy
B、blank room
C、empty room
2、【多选题】What need your considerations when you book a hotel?
A、Arriving date.
B、The number of rooms.
C、Duration of stay.
3、【填空题】“含早餐”的表达是breakfast _____.
3.2Section 2 How to Make Introductions
1、【单选题】“很高兴认识您”怎么表达？
A、Nice to know you.
B、Nice to meet you.
C、Nice to recognize you.
2、【单选题】“speak of the devil”是什么意思？
A、提到魔鬼。
B、当你说到Jack Robinson.
C、说曹操，曹操到。
3、【判断题】People with lesser authority should be introduced to those with higher authority.
3.3Section 3 How to Start Small Talks
1、【单选题】We couldn’t ask for a better day, could we? 是什么意思？
A、天气真好，是吧？
B、天气还能更糟吗？
C、我们不能期望一个好天气，对吧？
2、【多选题】What topics are acceptable for small talks?
A、sports
B、weather
C、religion
3、【多选题】What is NOT a suitable time to start a small talk?
A、Interrupting a conversation
B、Writing a letter
C、Drinking coffee
4、【判断题】Compliments on clothing and hair are acceptable.
5、【判断题】Negative comments about another person not involved in the conversation are OK.
3.4Section 4 How to Make, Receive and Decline Invitations
1、【单选题】Mike: Would you be interested in joining me for dinner after work? Mary: I’d love to, but _____ I have to work late tonight.
A、I believe
B、I’m afraid
C、I expect
2、【填空题】RSVP的意思是______, if you please.
3、【判断题】If others say “drop in anytime” to you, it means you can visit them at any time without calling in advance.
4.1section 1: How to make an introduction
1、【单选题】1. In this section, you have learned how to ____________.
A、organize the body part of a presentation
B、introduce a presentation
C、conclude a presentation
2、【单选题】1. To inform the audience of the structure of your presentation, you should ___________.
A、introduce yourself
B、greet the audience
C、give an outline
3、【多选题】1. What is the purpose of greeting the audience in the very beginning of the presentation?
A、To be polite
B、To draw their attention
C、To make the most of time
4、【多选题】1. A presentation can help you _______________.
A、explain how to use a new product
B、persuade the audience to buy your product
C、inform the audience of the features of your product
5、【判断题】When introducing yourself, you should tell your audience about your name, title, responsibility and your salary.
4.2section 2: How to arrange the body
1、【单选题】In this section, you have learned how to ____________.
A、organize the body part of a presentation
B、introduce a presentation
C、conclude a presentation
2、【单选题】____________ presentation is to provide opportunities for the audience to gain knowledge, understanding, or skills.
A、Persuasive
B、Explanatory
C、Progressive
3、【多选题】Which sentence in the following can be used as a transition?
A、Having said that, I’d like to suggest another viewpoint.
B、Now let’s move on to Hubei Province, a typical inland area.
C、Now that we have seen the sales results, let’s consider the effect on profits.
4、【填空题】Agricultural development in different areas are primarily based on their natural resources and their methods in ______________（充分利用）them.
5、【判断题】Deductive plan begins with the main idea or the general conclusion followed by supporting information.
4.3section 3: How to use FAB approach
1、【单选题】In this section, you have learned how to ____________.
A、organize the body part of a presentation
B、introduce a presentation
C、use FAB approach to present a product or service
2、【单选题】Which sentence in the following is introducing the feature of a product?
A、How can I pause the machine?
B、TAS 4 is a comprehensive Internet security system including a firewall and antispyware.
C、You won’t find this feature in any other microwaves.
3、【多选题】Which sentence in the following is introducing the benefit of a product?
A、By installing TAS 4, you will save time and money by protecting your computer against viruses.
B、iCustomer enables salespeople to make 15 percent more customer visits per week and 30 percent more sales.
C、It is an anti-aging product that can fight the first visible and non-visible signs of aging and help prevent future signs from appearing.
4、【填空题】You must admit this type of feature will ______________（对…有吸引力）the many microwave users in the West.
5、【判断题】In FAB approach, A represents attention, requiring the presenter to draw the audience’s attention .
4.4section 4: How to end a presentation
1、【单选题】In this section, you have learned how to ____________.
A、organize the body part of a presentation
B、introduce a presentation
C、conclude a presentation
2、【单选题】Which sentence in the following is signal to end a presentation?
A、May I thank you all for being such an attentive audience.
B、That brings me to the end of my presentation.
C、Now it comes to the question and answer time, if you have any further questions about the notebook, please feel free to ask me.
3、【多选题】To end a presentation, you should______________.
A、give the audience a signal
B、make summaries
C、make concluding remarks by thanking the audience and asking for questions
4、【填空题】This notebook can protect user’s ______________（隐私）via advanced finger print validation system.
5、【判断题】The audience’s attention tends to peak at the end of a presentation because they anticipate moving on to the next activity.
5.1section 1: How to make preparations
1、【单选题】In this section, you have learned how to ____________.
A、make preparation for a negotiation
B、open a negotiation
C、manage conflicts
2、【单选题】Agreement-based negotiation is also called ______________.
A、win-lose negotiation
B、win-win negotiation
C、independent negotiation
3、【多选题】If you give without getting something back, you reinforce the behavior of asking for the ______________（让步）.
A、concession
4、【填空题】
5、【填空题】If you give without getting something back, you reinforce the behavior of asking for the ______________（让步）.
6、【判断题】An approach is a list of things to be done at the negotiation. It determines the order of discussion.
5.2section 2: How to open a negotiation
1、【单选题】In this section, you have learned how to ____________.
A、make preparation for a negotiation
B、open a negotiation
C、manage conflicts
2、【单选题】Questions like “What are the shared expectations?” and “What are the critical issues?” are related to the ____________ of the negotiation.
A、purposes/objectives
B、introductions/roles
C、timing
3、【多选题】On an agenda of a negotiation, you will see items like_________.
A、introduction of team members
B、delivery terms
C、payment terms
4、【填空题】Lily here is going to take the ______________（会议记录） and Joey Gregg, our adviser, is here to advise us if we need him.
5、【判断题】It is polite to express your welcome to all the participants of the negotiation before you introduce the agenda.
5.3section 3: How to manage conflicts
1、【单选题】In this section, you have learned how to ____________.
A、make preparation for a negotiation
B、open a negotiation
C、manage conflicts
2、【单选题】When conflict arises, normally there are two approaches of how to manage it:_________and __________. Compared with the first one, the second is more set in a positive tone.
A、confrontational, collaborative
B、collaborative, confrontational
C、collaborative, friendly
3、【多选题】Which technique in the following will help to handle conflict more positively in a negotiation?
A、Leave the problem, discuss something else, come back later to the problem.
B、Offer a conditional concession.
C、Emphasize the loss to both sides of not reaching agreement.
4、【填空题】We suggest a 30% reduction to the fee, together with a three weeks’______________（延长的期限）to the campaign.
5、【判断题】It is a waste of time to adjourn to think and reflect when negotiators are growing impatient and aggressive.
5.4section 4: How to bargain and make concessions
1、【单选题】In this section, you have learned how to ____________.
A、bargain and make concessions
B、open a negotiation
C、manage conflicts
2、【单选题】The three principles that govern your bargain are: be prepared, think about the whole package, and be __________.
A、confrontational
B、constructive
C、aggressive
3、【多选题】There are some reasons that cause failure in a negotiation, such as other compes beat your price, ______, _____ or_____.
A、personality conflict
B、negotiating style conflict
C、problems seem too difficult to solve
4、【填空题】The prices of our printers are very______________（有竞争力的）in the world market.
5、【判断题】A concessions list states issues where you can make concessions and grade the concessions from where you need the least in return to where you need the most.
5.5section 5: How to close a negotiation
1、【单选题】In this section, you have learned how to ____________.
A、bargain and make concessions
B、open a negotiation
C、close a negotiation
2、【单选题】To close a negotiation effectively, participants usually go through three stages:summarizing, ___________and ending.
A、follow-up actions
B、confirming objectives attained
C、thanking those involved in a negotiation
3、【多选题】To end the negotiation on a positive note, you may say the meeting is ______ .
A、productive
B、time-consuming
C、fruitful
4、【填空题】Mr. Baker's assistant telephoned to _________（确认）his appointment with the chairman.
5、【判断题】It is unnecessary to put into writing what two parties have agreed.
6.1section 1: How to make a complaint
1、【单选题】In this section, you have learned how to ____________.
A、make a complaint
B、receive a complaint
C、resolve a complaint
2、【单选题】Which one in the following cannot be a good reason for making a complaint?
A、poor quality
B、good after-sale service
C、delayed delivery
3、【多选题】It is advisable to keep the original documents, such as______ and________with you, and give the photocopies to the store instead when you are making a complaint.
A、receipts
B、guarantees
C、your ID card
4、【填空题】The company denied it was using its dominant position in the market to _________（对…要价过高） customers.
5、【判断题】Letters are considered as the most formal and official way of complaining and used when there is a serious dissatisfaction.
6.2section 2: How to receive a complaint
1、【单选题】In this section, you have learned how to ____________.
A、make a complaint
B、receive a complaint
C、resolve a complaint
2、【单选题】When receiving a complaint, employees should reply with friendly, polite, and helpful attitudes to make the customer feel much less ________about the company.
A、negative
B、positive
C、satisfied
3、【多选题】You should write down any names, dates, _____________ and________to help you verify the facts of the complaint as well as let the customer know that you are listening with all your attention.
A、phone numbers
B、major problems
C、size and model of the product
4、【填空题】We apologize for any _________（不便） caused during the repairs.
5、【判断题】It makes no difference if you smile when you are handling complaints on the phone.
6.3section 3: How to resolve a complaint
1、【单选题】In this section, you have learned how to ____________.
A、make a complaint
B、receive a complaint
C、resolve a complaint
2、【单选题】After receiving a complaint from a customer, employees should find ways to resolve it as soon as possible. The first step is to __________.
A、express your regret
B、verify the facts
C、offer solutions
3、【多选题】There are many different types of solution which could make a disappointed customer happy, such as, to ___________,._________, fix problem of the product and improve service and apologize for the inconvenience.
A、overcharge for the next purchase
B、offer a replacement
C、offer a full or partial refund
4、【填空题】The owner of a clothes shop in Calcutta recognized him and gave him a _________（折扣） on a T-shirt.
5、【判断题】If a customer has a minor problem with your product or service, you might want to consider offering discount for his/her next purchase. This helps to reduce the chance of losing a customer, and minimize the cost of solving the problem.
7.1Section 1 Analyzing Yourself
1、【单选题】The first thing in hunting a job is getting to know about ___________.
A、the job market
B、the social environment
C、yourself
2、【单选题】Usually, a job advertisement mainly consists of _____ parts.
A、4
B、5
C、6
3、【多选题】In what ways can we get the information of the vacant position?
A、on TV
B、on the internet
C、in job markets
7.2Section 2 Analyzing Job Advertisements
1、【单选题】Listing your working experience, you should start with ___________.
A、the earliest job
B、the latest job
C、the job you have taken for the longest time
2、【多选题】When list your working experience, you should mainly use verbal phrases in ________ tense.
A、past
B、present
C、future
3、【多选题】In the part of qualifications, you should mention your qualities in which you are an expert or good, for example______
A、English communication with foreigners
B、computer skills
C、your personality
7.3Section 3 Resume Writing
1、【单选题】______ is appropriate for most job interviews.
A、Conservative business attire
B、Clean and neat leisure dress
C、splendid attire
2、【多选题】How can you get information about a position?
A、From the person who suggested you apply at the company
B、Ask current and former employees
C、Work with counselors in your placement office
3、【填空题】Collecting some information about a position includes: the job title and _______________, qualifications, salary range and benefits, and ________________ opportunities.
7.4Section 4 Job Interview
1、【单选题】When being asked: “Where do you want to be five years from now?” Your answer should be _______.
A、modest
B、confident
C、realistic
2、【多选题】When being asked: “Why should we hire you?” You should mention your _________.
A、academic preparation
B、job skills
C、performance in previous employment
3、【多选题】When talking about your weaknesses, which of the following statements is inappropriate? _______
A、“I expect others to perform beyond their capacities.”
B、“I like to see a job done quickly, and I’m critical if it isn’t.”
C、“I don’t have any weakness.”
8.1Section 1 Facial Expressions
1、【单选题】Canadians, Australians and many other westerners think ________ eye contact in communication carries the message of honesty, sincerity and frankness.
A、direct
B、indirect
C、sincere
2、【填空题】The three most commonly used facial expressions are eye contact, _________, and eyebrow movements.
3、【填空题】In Asia, Africa and Latin America, people tend to _______ too direct eye contact to show their respect.
8.2Section 2 Gestures
1、【单选题】A gesture is the use of your_______________ to express an idea or feeling.
A、hands and feet
B、arms and hands
C、hands and head
2、【单选题】Generally speaking, when two people meet, _______________________.
A、the one with higher rank or authority will first extend his or her hand
B、the one with lower rank or authority will first extend his or her hand
C、They extend their hands at the same time
3、【多选题】In _________, people shake hands with a bow.
A、France
B、Japan
C、Germany
8.3Section 3 Postures
1、【单选题】Postures refer to _______________.
A、the movement of our hands and arms
B、the movement of our eyes and mouths
C、the body positions as a whole
2、【单选题】When people _____________ while listening, it shows that they are listening with interest and attentiveness.
A、lean forward
B、stand upright
C、uncross their arms and legs
3、【单选题】InThailand, when people nod, they show_________.
A、“Yes.”
B、“No.”
C、“I respect you.”
中国大学商务交际英语
随着中国经济的崛起和国际化的趋势，越来越多的中国大学生需要掌握商务交际英语，以便在日常沟通和职业发展中更加得心应手。本文将介绍中国大学商务交际英语的重要性、学习方法和常见用语。
重要性
商务交际英语是指在商业或工作场合中使用的英语，包括口语、书面语和电子邮件等。对于大学生来说，掌握商务交际英语不仅可以提高英语水平，还可以增强职业竞争力。在跨国公司、国际组织和外资企业中，英语已成为必备技能，能够使用流利的英语与外籍同事、客户和供应商沟通交流的人更容易得到工作机会和晋升。
学习方法
学习商务交际英语需要注重实践和技巧。以下是一些有效的学习方法：
- 多听多说：通过听英语广播、电视、电影和音乐，可以提高听力和口语能力。
- 多读多写：阅读商业新闻、商务信函和报告等，可以提高阅读和写作能力。
- 参加英语角：与其他学习英语的人交流，可以提高口语表达和交际技巧。
- 参加商务英语培训班：专业的商务英语培训班可以系统地提高商务交际英语能力。
常见用语
以下是在商务场合中常用的英语表达：
- Introduce yourself:自我介绍
- My name is…
- I am from…
- I work for…
- I am in charge of…
- Make suggestions:提出建议
- How about…
- We could…
- Why don't we…
- Have you considered…
- Agree or disagree:同意或不同意
- I agree with you.
- I see your point, but…
- I'm afraid I don't agree with you.
- That's not entirely true.
- Apologize:道歉
- I'm sorry.
- I apologize for…
- I regret…
- Please forgive me for…
- Thank and respond to thanks:感谢和回应感谢
- Thank you.
- Thank you very much.
- Thanks for your help.
- It's my pleasure.
- You're welcome.
总结
在当今国际化的商业环境中，掌握商务交际英语已成为大学生必备的技能之一。通过多听多说、多读多写、参加英语角和参加培训班等方式进行学习，可以有效提高商务交际英语能力。同时，需要熟练掌握常用的英语表达，包括自我介绍、提出建议、同意或不同意、道歉、感谢和回应感谢等。希望本文能够对大学生掌握商务交际英语有所帮助。
