超星国际商务英语（口语与听力）_1课后答案(学习通2023题目答案)

超星国际商务英语（口语与听力）_1课后答案(学习通2023题目答案)

Chapter 1 Introduction & fun to improve your speaking (介绍&趣味提升口语）

Make a choice (Chapter 1 )

1、超星“Can you can a can as a caner can can a can” is 国际a
A、riddlre
B、商务introduction
C、英语tongue twister
D、口语课后tongue twister and riddle

2、听力通题What runs but never walks?答案
A、People
B、学习A tree
C、目答Water
D、超星Milk

3、国际Guessing riddles is 商务similar to ___
A、asking questions.
B、英语singing songs
C、口语课后practice tongue twisters.
D、听力通题working on puzzles.

4、"A _ fisher named Fisher failed to fish any fish on Friday" is the tongue twister we learnt.
A、finnish
B、Finnish
C、Fish
D、fish

5、If we want to have a longer talk about interst,the wiser way is that we do more in _
A、answering
B、asking questions
C、silence
D、listening

6、Which of the following is not in the teaching video of tongue twister?
A、Betty beat a bit of butter to make a better butter.
B、We surely shall see the sun shine soon.
C、She sells sea shells on the seashore, and shells she sells on the seashore are all sea shells I am sure
D、I saw a kitten eating chicken in the kitchen.

7、What is the game at the begining of the tongue twister teaching video?
A、Practicing tongue twister.
B、Passing on the words.
C、Guessing riddles.
D、Passing on the cards

8、Which of the following is in the teaching video of tongue twister?
A、Big black bug bit a big black bear, made the big black bear bleed blood.
B、Betty beat a bit of butter to make a better butter.
C、The shells she sells on the seashore are all sea shells I am sure.
D、I know. you know. i know that you know. i know that you know that i know。

9、we have to mix business and pleasure,which means in leasure time we'd better talk something on interst.

10、So long as I finish watching the teaching video here,my English speaking and listening in business will be improved a lot.

11、In the teaching video of Mixing business and pleasure,all the listening materials are dialogue, no individual statements.

12、In the teaching video of Mixing business and pleasure,some of the the listening materials are dialogue, some are individual statements.

13、“A human being” is mentioned as the answer to the Riddle of Sphinx.

14、“A human being” is not mentioned as the answer to the Riddle of Sphinx.

15、The tongue twister this cute girl says at the end of the teaching video Tongue twisters is : I saw a chicken eating kitten in the kitchen.

Chapter 2 Pronunciation and listening skills (听说技巧）

Make a choice

1、链接：http://pan.baidu.com/s/1kRM8G1A5nJIBcjLi14hsmw 提取码：otuc 复制这段内容后打开百度网盘手机App，操作更方便哦 Listen to the telephone call and answer: Why didn't the receptionist help the caller?
A、Because the caller had to play tennis , and she didn't have time.
B、Because the caller was a ruser.
C、Because the caller didn't work for the company.
D、Because the caller was a liar.
E、Because the caller wanted too much money.

2、The pronunciation, intonation and listening skills sections are explained in Chinese. Easily confused words are explained in English.

3、Easily confused words are explained in Chinese in this chapter.

4、All of the sections in this Chapter are explained in Chinese.

5、All of the sections in this Chapter are explained in English.

6、In the listening skills section “alof” is recited as a wrong spelling.

7、In the listening skills section “alof” is recited as a correcr spelling.

8、In the listening skills section,five skills are introduced.

9、In the listening skills section, there are four skills introduced, which are enough for us to improve our listening ability.

10、在语音教学视频中我们学到：在英式英语中的连读，“d” 和“t”与后面的元音连读时，已经发出了类似“l”的音。

11、在语音教学视频中我们学到：在美式英语中的连读，“d” 和“t”与后面的元音连读时，已经发出了类似“l”的音。

Imitation 音频上传

1、P11: Topic 2: Two ruses Imitation ( To imitate the calling.) ( the receptionist’s ) Hey, this is Thorosft, Julie speaking. How may I help you ? Uh-huh.. Can’t help you I ‘m afraid, honey. You’re rusing me, aren’t you? Oh, Honey, you are. Thorosoft’s an all- female concern.

Chapter 3 Selling skills (销售时如何成功说服顾客？）

Make a choice

1、if the customer says “I really can’t make up my mind”,what would the better answer of the salesperson ?
A、" I think it is easy to make up your mind”
B、“You will like it “.
C、“It is cheap”
D、“ You need not make up your mind”

2、In Using NLP, how many senses are introduced?
A、2
B、3
C、4
D、5

3、In Overcoming objections in selling, how many situations are introduced?
A、2
B、3
C、4
D、5

4、"4.I am not sure we see eye to eye." belongs to the sense of __
A、feeling
B、sight
C、hearing
D、sound

5、When a customer says” I need some time to think about it” the seller says “,I'll go out for a cup of coffee and come back in half an hour.”This strategy is ————
A、a free trial
B、a “no” into a “maybe”
C、the saleswoman is not placing them under a lot of pressure.
D、The price strategy

6、链接：http://pan.baidu.com/s/1E7xeeWBIteQRuSlSW2fg5w 提取码：vezu Listen to the telephone conversation betwwen a salesman and a woman, which sense is the woman using? which sense is the salesman using?
A、Sight & sound
B、Sight &feeling
C、Sound &feeling
D、Sight & sight
E、Sound& sound
F、Feeling&feeling

7、“I get the picture.”is using the sense of feeling.

8、"But don’t you think it’s worth a little bit extra to get the kind of TV that you want?" is very helpful if the customer says "it is expensive."

9、The idea of a free trial period is often used to sell computer games, memebership of a club,ect.

10、As the seller, it is not so good to give the impression that the seller is not placing them under a lot of pressure.

11、In Selling skills Part I, the seller in the movie video successfully sold a piece of land.

12、In Selling skills Part I, in the topic of “selling the car”,the woman seller said “good morning”while the man seller didn’t greet the customer.

Chapter 4 Negotiation （谈判）

Make a choice

1、How many steps in Delegating?
A、2
B、3
C、4
D、5

2、In negotiation,how many tactics are introduced here?
A、2
B、3
C、4
D、5

3、Which negotiating tactics are used by the buyer who had to pay more for the car in the 2 minutes' video in Negotiating Tactics ?
A、A last –minute claim
B、Appeal to a higher authority
C、Bullying
D、Deadline

4、Which negotiating tactics are used by the seller who had got more for the car in in the 2 minutes' video in Negotiating Tactics ?
A、Bullying
B、A last –minute claim
C、Appeal to a higher authority
D、A last –minute claim & Appeal to a higher authority
E、Appeal to a higher authority & Bullying

5、If the salesperson says：“This is the only one we have. If you don’t buy it today ,you won’t see it tomorrow ....” He is using :
A、the deadline
B、bullying
C、appeal to a higher authority
D、scarcity

6、The word “Delegate” means the following except which one___
A、The boss asks the employee to work hard.
B、Asking somebody to do some of your work for you.
C、Getting other people to do some part of your work.
D、You give a job to sb so that they do it for you

7、In “delegating” , “I am sure you will be happy to help me.” can be described as ___
A、tentative
B、dictatorial
C、Assertive
D、Very polite

8、In The language of negotiation : refusing, which of the following means the strongest refusal?
A、1. I am sorry,but that's out of the question.
B、2.I must say no to you and I'll give you the reason.
C、3.I am afraid we can't agree to that, but I hope to do business with you some other day.
D、4.I need some time to think about that.

9、In the last part of The language of negotiation ": in the quiz , they are first negotiating on __
A、Discount
B、Warranty
C、The delivery time
D、Early settlement

10、链接：https://pan.baidu.com/s/1AFU6zXTCZdk0DxdY_Zxatg 提取码：hj1x Listen to the dialogue and answer: Why did the man say yes to the woman at last?
A、It was too late for the woman to go .
B、John didn’t know the project, so he couldn't go
C、He's an employee and she's the boss.
D、He thought he’s the most suitable person to go.
E、He's on the payroll.

11、If the salesperson says;”I will call my boss to see if this price is OK....” He is using :the deadline

12、"I am salary" means I am money.

13、"I am on the pay roll."is not similar like " I am salary".:

14、In “delegating” , in the reading material, Chad’s excuse refusing Boss’ delegating is “It’s weekend” .

15、"Delegate" means to “ Give a job to sb so that they do it for you”,In other words, means "They get other people to do some part of their work."

16、In delegating, there are two steps：To order the task& to perform the task.

17、About The language of negotiation, you not only have to grap the lanuage of refusing and accepting, but also know how to make a proposal.

Chapter 5 Discussing & How to have a in-depth talk（讨论& 如何才能进行深入的谈话）

Make a choice

1、.How many steps in one round of Discussion?
A、2
B、3
C、4
D、5

2、The English name of the famous American film “当幸福来敲门” is :
A、When happiness knocks at the door
B、The pursuit of happiness
C、The pursuit of happyness
D、When I am happy

3、“Baby English” means___
A、baby's English
B、mother's English
C、Express your meaning but not accurately and vividly
D、Express your meaning accurately and vividly

4、_”I am up to my ears in work.” means ____
A、I am working.
B、Someting is wrong with my ear.
C、I am busy.
D、Up and up.

5、In Discussion the first step is introducing ideas and the second step is ________
A、killing the idea .
B、accepting ideas.
C、developing the ideas.
D、introduing reality.

6、“That’s a great idea. Let’s see if we can build on that. “belongs to ______.
A、introducing ideas
B、developing ideas.
C、introducing realitity.
D、accepting ideas.

7、链接：https://pan.baidu.com/s/1N2oWbeqySZ2LbgpSxVVYTA 提取码：5733 Listen to the dialogue and answer: What are the customers’ problems?
A、They have been waiting here for nearly half an hour.
B、They've had to repeat the order to the waiter.
C、The waiter doesn't speak very good English and can’t understand them well.
D、They would like to have the chicken. But the waiter said it was sold out.
E、They can’t find the manager.

8、In each round of "discussion" the forth step is "killing the idea".

9、To have an in-depth talk, usually we have to prepare ,for example ,to write something at first , but ,here, writing is for speaking.

10、“ Basketball is my favorite sport,and I am crazy about it. I play it whenever I have time, and I even watch NBA a lot.” has exactly the same function of "I like basketball" .

11、In Discussion the first step is introducing ideas and the fourth step is killing the idea or accepting ideas.

12、In Discussion the first step is introducing ideas.The step of introding reality isusually goes before killing the idea or accepting ideas.

13、Baby English means English spoken by the babies.

Chapter 8 Presentation (如何做好演说）

请上传自己的音频模仿作业

1、The end of the presentation： Ladies and gentlemen,thankyou for your attention. but,but ,I would just like to say a few more words,I promise you to keep it brief.I know that one or two of you have to leave now, but for those who can stay, it’s time to relax. We have prepared some refreshments, so that you can talk informally about how we can work together to make Big Boss a success. The table that’s over there has plenty of food on it and I hope to be able to speak all of you before you leave, and once again, thank you very much for coming…

Chapter 6 Cultrual differences (文化差异）

Make a choice

1、链接：https://pan.baidu.com/s/1JdqvsLULXgu0XoGevXeeQw 提取码：350h According to this listening material, which statement is correct?
A、He thinks it is very friendly to use other people's first names, so he always uses someone’s first namne.
B、He found it’s good to use someone’s first name in business situations.
C、He found it’s not good to use someone’s first name or title in business situations.
D、Only other people's title shouldn’t be used in business situations.
E、You should use other people's title in business situations.

2、Our culture is superior to other cultures。

3、It's good for our business to realize the cultural differences.

4、When we want to get on well with others, we can use jokes。

5、In the teaching video : An expensive joke,actually it is not an expensive joke .

6、"- Do you want some chips with your sandwich? - No, I'm good. "has some garammar mistake.

7、- “My name is Wang Lili, and I go by Xiaoli.” .Here" I go by Xiaoli." means "I go with Xiaoli"

8、Bingo is a kind of game,and also can be used to mean "Win".

9、In Liu Yang's book, she tells that Chinese are more likely than Westerners to treat a child as a treasure than an equal member of the family.

10、In Liu Yang's book, she argues that Chinese people are more direct than Westerners.

Chapter 7 Breaking bad news & being tough ( 如何告知坏消息&如何强硬）

Make a choice

1、In breaking bad news, which way is usually used according to the teachign video?
A、announcement
B、direct way
C、euphemism
D、notice

2、Which one is not so good to be used in the beginning of breaking bad news?
A、Unfortunately....
B、Bad news to you.
C、I'm sorry to say ....
D、I know it is hard but I have to tell you that ...

3、In talking about being dismissed from a job，which phrase is the most humane way.
A、Fire
B、Let someboday go .
C、Downsize.
D、Restructure

4、"If you say so " in our text is
A、aggressive
B、neutural
C、friendly
D、sweet

5、“What was that ?” in our text is used to_____
A、Agreeing
B、Disagreeing
C、Asking for repetition
D、Asking for clarification

6、"I have to say I am a little finnancially embarased at the moment." means:
A、I can't pay you.
B、He's dead.
C、We're going to cut your pay.
D、I was lying.
E、You've lost the contract.

7、A .In my book, either you do it right, or you get eliminated. B.We really can't afford any mistakes. Which sentence is tougher?
A、A
B、B
C、A &B
D、Neither is tough.

8、A.You'd better get me out or the only job you'll have on this street is sweeping it. B.If you don't help me, you'll face some very serious consequences. Which sentence is tougher?
A、A
B、B.
C、A &B
D、Neither is tough.

9、链接：http://pan.baidu.com/s/13yKRsWbzoIyxm671Qdj61Q 提取码：gmg4 Listen to the dialogue between Simon and his boss and find out which statement is Not true:
A、Simon was very angry because the boss used the rough word like “fire”to him.
B、Another word meaning“fired” ” used in the materia is " let somebady go” .
C、After the boss's patient explanation, Simon became less angry and calmed down.
D、As compensation, the boss would give Simon a car.

10、"I am not sure I am with you on this point" is the tough way to express disagreeing.

11、In general, imperative sentences are harsher.

12、"I loved it at forty, it's a insult at fifity" is a friend expression.

Chapter 9 On stocks (谈论股票）

Make a choice

1、In Share prices, which term suggests that the company will do well in the future?
A、Price.
B、Yield
C、P.E.
D、Volume

2、In Share prices, the term "price means the price _
A、Taday
B、yesterday
C、last year
D、this year

3、Which one doesn't mean "remain stable"?
A、stabilize
B、level off
C、undulate
D、be unchanged

4、After it hit the bottom, it will _
A、go down.
B、recover
C、cover
D、dip

5、 Which share had the best day on the market yesterday?
A、Body Shop .
B、Boots
C、Dixons.
D、Marks &Spencer.
E、Smith (WH)

6、链接：http://pan.baidu.com/s/1sOE53s4OP4IxGht7xN2GqQ 提取码：wqlm 复制这段内容后打开百度网盘手机App，操作更方便哦 Listen to the FINANCIAL HIGHLIGHT and see which statement is true:
A、He mentioned some indicators rising and some falling.
B、Net income was up to 42.2.
C、The three numbers mentioned by him were: 10.3 percent,27.8 percent and 42.2 percent.
D、He was happy.

7、"Plunge" means to "rise sharply".

8、The opposite of soaring is falling.

9、It usually bounces back after it hits the bottom.

10、 Here, Dixons has the highest yield.

Chapter 10 Answering questions (回答问题的技巧）

Make a choice

1、"_Well yes I must admit that we had a long lunch. But the important thing is ,we had something to celebrate." Here the control phrase is ___.
A、Well yes
B、I must admit tha
C、we had something to celebrate
D、But the important thing

2、In the teaching video of Answering questions,how many ways are introduced?
A、1
B、2
C、3
D、4

3、In A+!, which one is most important?
A、A
B、+
C、1
D、All of them

4、A:Will we ever return to full employment? B.Yes.I think we will return to full employment some time in the next ten years. That's because a large number of hi-tech industries are setting up in our country at the moment. For example, last week an American company opened a silicon chip plant that will provide jobs for over three and a half thousand people. B is using__
A、A+!
B、Straight answer
C、Both
D、neither

5、链接：https://pan.baidu.com/s/1oWU08TniiIuFUaWVRX5ZyA 提取码：h3ew Listen to the two dialogues and choose which answer mode is used in each one.
A、1. A+1;2. A+1
B、1.Straight answer; 2.Straight answer
C、1.Straight answer ;2.A+1
D、1. A+1 2.Straight answer

6、-Will we ever return to full employment? -Yes.I think we will return to full employment some time in the next ten years. That's because a large number of hi-tech industries are setting up in our country at the moment. For example, last week an American company opened a silicon chip plant that will provide jobs for over three and a half thousand people. In this answer, the key words for judging which answering question type it is are:
A、Yes
B、That's because
C、For example,
D、Yes...That's because... For example
E、Yes...That's because...
F、That's because... For example

7、In Job interview， usually you will have to tell something about Yourself, usually you can’t tell your weakness, otherwise you will lose the chance.

8、In straight answer model, we have to add reason,together with the example after the answer.

9、In the teaching video ,when the Iron Lady answered "I don't know" ,she didn't answer the question.

10、Based on the straight answer model we learned, to the question "Will we delay the start of the new semester?"The answer "Yes" or "no" is OK.

11、When we introduce our strengths in the interview, we'd better use specific examples to illustrate our strengths rather than just use adjectives to describe ourselves.

12、When we introduce ourselves as college graduates in the interview, we have to tell the interviewer all the lessons we have learned.

Listening to get the answers‘ formula

1、Now listen to the questions these three questions. Which is the straight answer and which use the“A+ 1” formula . If “straight answer” is used,please write down the exact formula.If “ A+1”is used, please write down the what is “ A (a brief answer )” and what is “+ (control phrase)”. in the answer. 请听下面三个问题的回答。请填写他们的回答哪个是“ straight answer”方式，哪个是“A+ 1” 方式。如果采用 straight answer，请写出其确切的公式。如果使用“A+1”，请写下它具体的“A”和“+”分别是什么。 1.Doesn't the most recent rise in interest rates just increase the costs for businesses which are already struggling in a very difficult market? 2.When will we see the company making the level of profits that shareholders were promised at the last Annual General Meeting? 3.Can you explain why this project is already six months behind schedule?

期末考试

国际商务英语（口语与听力）期末考试

1、The English name of the film of 当幸福来敲门is ————————
A、The pursuit of happyness .
B、When happiness knocks at he door.
C、The pursuit of happiness .
D、Happiness

2、"What runs but never walks?""The answer to this riddle is _____."
A、smoke
B、mirror
C、water
D、person

3、“Can you can a can as a caner can can a can” is a ___
A、riddle
B、tongue twister
C、mission statement
D、paranoia

4、In Share prices, which term suggests tat the company will do well in the future?
A、Yield
B、.Volume
C、P.E
D、Price.

5、" I am on the pay roll."is similar like _ ‘
A、I am salary.
B、I am not your employee.
C、I am the boss.
D、My name is on this page.

6、Which of the following means the strongest refusal?
A、I have to say no to you and I'll give you the reason.
B、That's out of the question.
C、I am afraid we can't agree to that, but I hope to do business with you some other day.
D、.I need some time to think about that.

7、Of these three, which one is the most brutal explanation? .
A、fire
B、restructure
C、let people go
D、sack

8、Which one is not suggested to use in the beginning of breaking bad news?
A、Unfortunately.... ....
B、Bad news to you.
C、I'm sorry to say ....
D、I may come as a shock to learn ....

9、In breaking bad news, which way is usually suggested to use?
A、euphemism
B、direct way
C、announcement
D、metaphor

10、If the customer says “I really can’t make up my mind”,what would the better answer of the salesperson ?
A、:It is easy to make up your mind”
B、“It is cheap”
C、“ You need not make up your mind”
D、“You will like it “

11、In Using NLP, how many senses are introduced?
A、2
B、3
C、4
D、5

12、In “delegating” , “I am sure you will be happy to help me.” can be described as ___
A、Very polite
B、Assertive
C、dictatorial
D、tentative

13、If the salesperson says;”This is the last one....” he is using :
A、the deadline
B、appeal to a higher authority
C、scarcity
D、a last -minute claim

14、If the salesperson says;”I will call my boss to see if this price is OK....” he is using :
A、appeal to a higher authority
B、a last -minute claim
C、the deadline
D、bullying

15、“I get the picture.”is using the sense of _
A、feeling.
B、sound
C、sight
D、seeing

16、When doing presentaion, we should use some rhetorical devices to enhance the expression.For example, "ambiguity, uncertainty,and madness" is ___
A、group of three
B、using contrast
C、humor and suprise
D、metaphor

17、"It’s beyond a shadow of a doubt. "belongs to which sense?
A、sight
B、sound
C、feeling
D、love & hate

18、In talking about being dismissed from a job，which phrase is the most humane way?
A、Let somebody go
B、Fire
C、sack
D、restructure

19、“That’s a great idea. Let’s see if we can build on that. “belongs to ______.
A、introducing ideas
B、introducing reality
C、developing ideas
D、accepting ideas

20、If the customer says “I need some time to think about it”,what would the better answer of the salesperson ?
A、“ You need not make up your mind”
B、"Then I'll go out for a cup of coffee and be back in half an hour."
C、"It is easy to make up your mind”
D、“It is cheap”

21、Which of the following is one trillion?
A、100,000
B、1,000,000
C、1,000,000,000
D、1,000,000,000,000

22、Which of the following is not suggested to use to motivate employees to work hard?
A、company mission statement
B、speeches
C、songs
D、delegating

23、Which is not one of the negotiation techniques that we learned in the teaching video.
A、Scarecity
B、Bargin
C、Deadline
D、Last minute claim
E、Bully

24、Whic is not one of the motivating ways that we learned in the teaching video of “motivating”?
A、Songs
B、Speeches
C、Inspirational quotes
D、Mission statement

25、A: Is the main reason for this safety accident because you as a private enterprise do not have good safety? B: No,I don't think so. which mode is B using in answering this question?
A、“Q=A+1”
B、the“straight answer”
C、Both of the “straight answer” and “Q=A+1”
D、Neither the “straight answer” nor“Q=A+1”

26、When the head of a large corporation dies, the Chairman installs a mailroom clerk as CEO so that he and the Board of Directors can become rich by shorting the stock. But the unassuming pawn takes his new position seriously and steadfastly pursues his own ideas, which only increase the company's worth. This is the plot of _____
A、The pursuit of happyness
B、Wall street
C、The Hudsucker proxy
D、Superman

27、Lunch?You’ve gotten to be kidding, Lunch is for wimps. | loved it at forty, it's an insult at fifty. You'd better get me out or the only job you’ll have on this street is sweeping it. These are some of the famous sayings in the film_____
A、The pursuit of happyness
B、Wall street
C、The Hudsucker proxy
D、Superman

28、In NLP,"It's as solid as a rock"belongs to sense of _____
A、sight
B、feeling
C、touch
D、sound

29、Which share here had the worst day on the market yesterday?
A、Body Shop .
B、Boots.
C、Dixons.
D、Smith (WH).

30、"I'm afraid we're going to have to move our account" means :
A、I can't pay you.
B、We're going to cut your pay.
C、I was lying.
D、You've lost the contract.

31、-Will we ever return to full employment? -Yes.I think we will return to full employment some time in the next ten years. That's because a large number of hi-tech industries are setting up in our country at the moment. For example, last week an American company opened a silicon chip plant that will provide jobs for over three and a half thousand people. In this answer, the key words for judging which answering question type it is are:
A、Yes
B、That's because
C、For example
D、Yes...That's because...For example
E、Yes...That's because...
F、That's because...For example

32、Which share had the worst day on the marker yesterday?
A、Boots.
B、Body Shop .
C、Dixons
D、Smith (WH)
E、Marks &Spencer.

33、链接：https://pan.baidu.com/s/1vYUtl5A3OhWXGRJs5gz4NA 提取码：ook5 Listen to the telephone conversation extracts and identify its purpose .
A、Someone is asking a colleague to replace him.
B、Someone is having to do the work of a sick colleague.
C、Someone is having the company's web pages redesigned.
D、Someone is following up on a customer complaint.

34、链接：https://pan.baidu.com/s/13yKRsWbzoIyxm671Qdj61Q 提取码：gmg4 Listen to the dialogue between Simon and his boss and find out which statement is Not true:
A、Simon was very angry because the boss used the rough word like “fire”and "clear the desk and get out" to him.
B、Simon doesn’t think BKI is the right place for him.
C、Simon could use the car for some more time.
D、After the boss's patient explanation, he became less angry and calmed down.

35、链接：https://pan.baidu.com/s/1sOE53s4OP4IxGht7xN2GqQ 提取码：wqlm Listen to the FINANCIAL HIGHLIGHT and see which statement is true:
A、He mentioned some indicators rising and some falling.
B、He was happy.
C、He felt that the task was difficult to accomplish.
D、The three Numbers mentioned by him are 10.3 percent, 27.8 percent and 42.2 percent.

36、链接：https://pan.baidu.com/s/1N2oWbeqySZ2LbgpSxVVYTA 提取码：5733 Listen to the dialogue and answer: What are the customers’ problems?
A、They can't speak very good English and can’t be understood well.
B、They can’t find the waiter.
C、They have been waiting here for nearly half an hour.
D、They would like to have the chicken. But the waiter misunderstands them.

37、链接：https://pan.baidu.com/s/1AFU6zXTCZdk0DxdY_Zxatg 提取码：hj1x Listen to the dialogue and answer: Why did the man say yes to the woman at last?
A、He thought he’s the most suitable person to go.
B、John didn’t know the project.
C、He's an employee and she's the boss.
D、He’s on the payroll

38、链接：http://pan.baidu.com/s/1kRM8G1A5nJIBcjLi14hsmw 提取码：otuc Listen to the telephone call and answer: Why didn't the receptionist help the caller?
A、Because the caller didn't work for the company.
B、Because the caller had to play tennis , and she didn't have time.
C、Because the caller was a liar.
D、Because the person the caller wanted was busy then.
E、Because the caller was a ruser.
F、Because the caller was Rose.

39、If the salesperson says：“This is the only one we have. If you don’t buy it today ,you won’t see it tomorrow ....” He is using the deadline.

40、If the salesperson says：“This is the only one we have. If you don’t buy it today ,you won’t see it tomorrow ....” He is using scarcity .

41、Be tough in business is not good at all.

42、Being Humor, such as telling jokes, is good without any bad consequences in business activities.

43、In Share prices, “Price” term suggests the change of price the end of yesterday and the end of the day before.

44、In Share prices, “Price” term suggests the change of price between today and yesterday.

45、“You are rusing me,aren’t you?” “ruse” means “cheat” .

46、“You are rusing me,aren’t you?” “ruse” means “believe”.

47、14.In “cutting out baby English”, "baby English "exactly means the English used by those age 0-1.

48、“A human being” is mentioned as the answer to the Riddle of Sphinx.

49、Such sentence as “She sells sea shells on the seashore, and shells she sells on the seashore are all sea shells I am sure. “ is called a riddle.

50、Such sentence as “She sells sea shells on the seashore, and shells she sells on the seashore are all sea shells I am sure. “ is called a tongue twister .

51、In Job interview， usually you will have to tell something about Yourself, usually you can’t tell your weakness, otherwise you will lose the chance.

52、"I am not sure I am with you on this point" is the tough way to express Disagreeing.

53、When a customer says” I need some time to think about it” the seller says “,I'll go out for a cup of coffee and come back in half an hour.”This strategy is a free trial.

54、"_Well yes I must admit that we had a long lunch. But the important thing is ,we had something to celebrate." This kind of answering question type is "Q =A + 1”

55、"_Well yes I must admit that we had a long lunch. But the important thing is ,we had something to celebrate." This kind of answering question type is "Straight answer”.

56、"Plunge" means to rise sharply.

57、"Soar" means to rise sharply.

58、In Discussion the first step is introducing ideas. The fourth step is killing the idea or accepting ideas.

59、Delegate means to “ Give a job to sb so that they do it for you”,In other words, means They get other people to do some part of their work.

60、When doing presentaion, we should use some rhetorical devices to enhance the expression.

61、If we want to improve our spoken English, we can't write at any time and we can only speak casually.

62、"Time to get started" is more polite than "Why don't we get started?"

63、We can use songs, speeches and company mission statement to motivate employees to work hard.

64、In Share prices, the term of "Price"suggests that the company will do well in the future

65、“Baby English” means to Express your meaning but not accurately and vividly

66、Bargin is one of the negotiation techniques that we learned in the teaching video.

67、Inspirational quotes is one of the motivating ways that we learned in the teaching video of “motivating”.

68、——What is the best way of traveling from your hometown to Beijing? ——By plane. The answer is the“straight answer”mode.

69、A:As a private railway company, there is a certain lack of investment in safety. Is this the cause of the recent railway accidents? B:Although the safety investment is below standard, I would like to say that it has nothing to do with railway accidents, and our company has the best industry record. B is using “Straight answer”to answer this question.

70、In the film Wall Street, Michael Douglas plays the ruthless, tough-talking New York financier, Gordon Gekko.

71、The hero of the film in Wall Street was a New York financier and he invented the hula hoop .

72、Dixons has the highest yield here.

73、In Liu Yang's book, she argues that Chinese people are more direct than Westerners.

74、A.You'd better get me out or the only job you'll have on this street is sweeping it. B.If you don't help me, you'll face some very serious consequences. According to what we've learned, sentence B is tougher.

75、When we introduce ourselves as college graduates in the interview, we have to tell the interviewer all the courses we have learned.