超星职场交互英语期末答案(学习通2023课后作业答案)

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unit 1 Interview

1.1 Make Your Resume Stand Out随堂测验

1、超星1. You can add this 职场example to the __________ sector of a resume. Example1: After-sales service provider, heilanhome.tmall.com, holiday season 2016, 2017 Key responsibilities: 2 Answering customers’ questions; 2 Recommending new-arrivals.
A、Education
B、交互Extracurricular Activities
C、英语业答Internships
D、期末Volunteer Experience

2、答案2. You can add this 学习example to the __________ sector of a resume. Example2: Member of kung fu Club Key responsibilities: 2 Developed strict discipline and patience; 2 Integrated kung fu philosophy in all aspects of life.
A、Education
B、通课Extracurricular Activities
C、后作Internships
D、超星Volunteer Experience

3、职场3. You can add this 交互example to the __________ sector of a resume. Example3: a member of transportation group, the 13rd National Games of the People's Republic of China, Tianjin, China Key responsibilities: Picking up and seeing off guests at the airport.
A、Education
B、英语业答Extracurricular Activities
C、期末Internships
D、答案Volunteer Experience

4、4. You can add this example to the __________ sector of a resume. Example4: Vocational Students Skills Competition of Jiangsu Province (Skill Category: Oral English), the first place winner, 2017
A、Education
B、Work experience
C、Internships
D、Volunteer Experience

5、5. You can add this example to the __________ sector of a resume. Example5: served as primary copywriter on advertising campaigns for successful product launches.
A、Education
B、Work experience
C、Internships
D、Volunteer Experience

1.2 Q&A in a Job Interview随堂测验

1、Select the correct verb from the word bank for each sentence that you heard from the video clip. Word Bank demonstrate highlight meet emphasize minimize overcome repeat matches develop search 1. See this question as an opportunity to __________ your capabilities, personality, strengths and selling points.

2、Select the correct verb from the word bank for each sentence that you heard from the video clip. Word Bank demonstrate highlight meet emphasize minimize overcome repeat matches develop search 2. You shouldn’t __________ personal information that had already appeared in the resume.

3、Select the correct verb from the word bank for each sentence that you heard from the video clip. Word Bank demonstrate highlight meet emphasize minimize overcome repeat matches develop search 3. To answer this question, you should __________ online for information about the company such as history, important events, products or services, and corporate culture, etc.

4、Select the correct verb from the word bank for each sentence that you heard from the video clip. Word Bank demonstrate highlight meet emphasize minimize overcome repeat matches develop search 4. Explain that your personality __________ the company’s values.

5、Select the correct verb from the word bank for each sentence that you heard from the video clip. Word Bank demonstrate highlight meet emphasize minimize overcome repeat matches develop search 5. You should __________ your personal contribution in projects mentioned in the resume.

6、Select the correct verb from the word bank for each sentence that you heard from the video clip. Word Bank demonstrate highlight meet emphasize minimize overcome repeat matches develop search 6. __________ that you can apply what you gained to a similar situation.

7、Select the correct verb from the word bank for each sentence that you heard from the video clip. Word Bank demonstrate highlight meet emphasize minimize overcome repeat matches develop search 7. Focus on yourself and give positive reasons, such as: to further __________ my skills, to take up new challenges, or to __________ my long-term career goals.

8、Select the correct verb from the word bank for each sentence that you heard from the video clip. Word Bank demonstrate highlight meet emphasize minimize overcome repeat matches develop search 8. The best way to handle this question is to talk about how you __________ your shortcomings.

9、Select the correct verb from the word bank for each sentence that you heard from the video clip. Word Bank demonstrate highlight meet emphasize minimize overcome repeat matches develop search 9. Select a trait and come up with a solution to __________ your weakness.

1.3 Body Language in a Job Interview随堂测验

1、1. “Actions speak louder than words”, which indicates body language is more important than oral statements on some occasions.

2、2. During an interview, you may not look directly at the interviewer because it may cause some embarrassment.

3、3. A smile on the interviewee’s face can not only show his confidence and friendliness, but imply that he has very full preparation during the interview.

4、4. Crossing your arms when you’re speaking means you’re not sure what you’re saying.

5、5. Gesture refers to a position of a person's body while standing or sitting.

6、6. Leaning in slightly during the Q&A section indicates your anxiety and the lack of confidence.

7、7. You can get as close as you can when you’re in a face-to-face interview because that may show your interest and attention.

8、8. You can hold the paper in your hand and a pen in the other hand during the interview, taking notes if necessary.

Unit 5 Products

5.1How to describe your company’s products effectively随堂测验

1、1. The factors such as color,height, width, material are the first considerations of customers and the introduction about these factors should be and the data should be and .

2、2. While displaying products such as language translator, the and is very important.

3、3. Demonstration can underline one of the advantages of the language translator - the for operation, which can deepen the customers’ understanding of the product.

4、4. A good product display requires a salesperson to fully understand the or the .

5、5. Describing the benefits of your products from your customers’ points of view which can be helpful in building and .

5.2 Chart introduction随堂测验

1、1. charts are widely used by governments, companies and other organizations to be a ________ presentation of different data
A、objective
B、vivid
C、visual
D、interesting

2、_________display each part as a percentage of a whole.
A、Line charts
B、Pie charts
C、Bar charts
D、Organizational charts

3、_________depict trends over a period of time, showing changes. A. B. C. D. Organizational charts
A、Line charts
B、Pie charts
C、Bar charts
D、Organizational charts

4、_________are used to compare data across categories.
A、Line charts
B、Pie charts
C、Bar charts
D、Organizational charts

5、_________ present the structure of an organization and the relationships between its different parts.
A、Line charts
B、Pie charts
C、Bar charts
D、Organizational charts

5.3 How to describe charts随堂测验

1、_______comparison with TDD, ABC company experienced dramatic decrease in the sales of skin-care products in North America.
A、For
B、In
C、To
D、Under

2、The number of cars produced in china had a sharp growth from 2000 to 2010. （用verb + adverb形式改写次句划线部分）

3、请写出下列动词的过去式形式： rise grow fall soar drop increase go up decline shoot up level off

4、你能识别以下副词吗？请找出下列短语表达相一致的副词并填在横线上： greatly, rapidly, dramatically, sharply, significantly, markedly，gently, slowly, steadily, slightly, gradually, minimally， mildly, moderately ，modestly （1）. a big change ___________________________________________________ (2). a small change___________________________________________________ (3). a medium-size change______________________________________________

5、根据括号里的关键词来衔接句子。 (1). Income began at just over $ 30,000. Income went up dramatically to $ 80,000 in 2010. (and then) (2). There was a stable decrease to $10,000. The sales recovered to $55, 000 in 2015. (after which)

6、The ________ (比例) dropped slightly from 80% to 75% in regional sales in two months.

Unit5 Products 单元测验

1、The length, width and height of the printer are 45 mm, 33mm and 21mm _________.
A、respective
B、respectively
C、respect
D、respectingly

2、The factors such as color, height, width, material are the first considerations of customers and the introduction about these factors should be _________ and the data should be_______ and ________ .
A、concise exact clear
B、exact clear concise
C、clear exact concise
D、clear concise exact

3、charts are widely used by governments, companies and other organizations to be a ________ presentation of different data.
A、objective
B、vivid
C、visual
D、interesting

4、_____________ of the young people who get online in their office is 6%.
A、The percentage
B、The number
C、The amount
D、The increase

5、The graph indicates a ____________ in the aging population (人口老龄化) in Japan, Sweden and the USA.
A、growing
B、growth
C、grows
D、grew

6、The percentage of elderly people in all these countries is expected to rise ________ almost25% (将会上涨到25%左右)
A、by
B、around
C、to
D、in

7、_________depict trends over a period of time, showing changes.
A、Line charts
B、Pie charts
C、Bar charts
D、Organizational charts

8、The pie chart illustrated some data _______ the distribution in world spending.
A、to regard
B、regard
C、regarding
D、regarded

9、The population of the western countries only accounts _______ 28 of the total.
A、by
B、for
C、to
D、in

10、Applicants need a college certificate; ________ the computer skills are preferred
A、besides
B、therefore
C、however
D、yet

Unit 5 Products 单元作业

1、Read the following paragraph carefully and fill in the blanks with the given words. 每题10分，共计100分。 latest pre-damage anti-aging presentation appearing protection reduction improvement non-visible clinical Ladies and gentlemen, Thank you for your coming to this product （1） . It’s my great honor to present you our （2） product: Youth Extending Cream. It is an （3） product that can fight the first visible and （4） signs of aging and help prevent future signs from （5） . In other words, it’s （6） control. If used twice a day, morning and evening, it will provide 24-hour treatment and （7） . We have carried out （8） tests on 200 volunteer users and here are the results: 97% of volunteer users showed an （9） in fine lines after just one week’s use; 90% showed more even skin tone after four week’s use; and 93% showed a （10） in pore size after eight weeks’ use…

Unit 7 Marketing

7.1 How to Discuss the Pricing of a Product随堂测验

1、Do you think “High price means high quality”. Which kind of reason will people describe to be for this topic?
A、A Quality products require the best raw materials, careful management and good after-sales service.
B、B Most high-end products are over-priced in order to cover their huge advertising costs.
C、C This shipping cost is rising too.
D、D The price for the raw materials is rising sharply.

2、Whose opinion does Lisa agree with?
A、A. Frank’s
B、B. Jenny’s
C、C. Bill’s
D、none

3、Why does Frank think they should increase the new product price?
A、A. They have three new herbal ingredients in the formula.
B、B. The production cost is 5% higher.
C、C. This shipping cost is rising too.
D、D. The production line is more efficient than before.

4、Why does Jenny disagree with Frank? What’s her reasons?
A、A. Increasing the price is too risky.
B、B. They can’t guarantee a cost-effective market share.
C、C. Their price is already higher than other brands.
D、D. A cheap price doesn’t necessarily mean low quality or an inferior product.

5、What’s Bill’s final conclusion?
A、A. He agrees with Frank.
B、B. He thinks they should increase the price.
C、C. They also develop promotional activities to help boost sales.
D、D. They can’t guarantee a cost-effective market share if the price is out of the consumer’s reach.

7.2 How to write a sales letter随堂测验

1、What are the basic contents included in a sales letter?
A、a. you should catch the reader's attention in the opening paragraph
B、b. you should convince the reader of the features and benefits you claim
C、c. you should motivate the reader to buy your product
D、none

2、Do you know how to attract the reader’s attention?
A、a. use a question to catch the customer’s attention in the opening paragraph
B、b. Focus on the benefits of your product
C、c. stress its features from the customer's perspective.
D、none

3、Can you list some useful expressions when introducing a certain product?
A、a. It’s my pleasure to introduce…
B、b. I will be proud to introduce you…
C、c. We would like to assure you again that…
D、none

4、1. Learning from the letter, we clearly know the four parts of a letter:____________, ___________, _____________, ______________.

5、2. Do you know the principle of AIDA? A is ___________, I is _____________, d is ________________, a is ______________

6、3. A sales letter usually should be an informal one. ______________(true or false)

7.3 effective point-of-sale display随堂测验

1、what product was the salesgirl selling according to the video clip?
A、a. cream
B、b. shaving gel
C、c. sunscreen
D、d. shampoo

2、Besides membership, can you use any other way to persuade the customer to buy your product?
A、a. coupons
B、b. free gifts
C、c. discount
D、none

3、according to the video clip, what effect does the product achieve?
A、a. help speed up the blood circulation
B、b. prevent hair loss
C、c, make the white hair turn into black
D、none

4、1. Do you still remember the three aspects from which the salesgirl persuaded the customer into buying her product? They are___________, ______________, ________________

5、in order to persuade the customer to buy your product, you may exaggerate the effect of your product. ______________(true or false)

Unit 7 Marketing 单元作业

1、This is a sales letter. Read it carefully and fill in the blanks with the given words. Yours sincerely convinced caters to suitable perfection hit to some extent in terms of compared to unique April 12,2021 Dear Sir and Madam, As expected, the long-awaited latest mobile phone has___1____ the market. The latest phone, whether from the photo effect, or appearance, performance has reached the____2_____. First of all, the latest phones have vastly improved performance, ____3____, the equivalent of post-processing for the users. The photos you take look like international blockbusters, which is especially ____4____ for the customers who like taking pictures. ____5____ the texture, the overall texture of the new mobile phone has made great progress. For the customers who have requirements for the functions of the mobile phone, the latest mobile phone ____6____ all your needs. On top of that, the latest processor is so powerful that it won’t get stuck while you’re working on files or playing games. However, ___7____ other phones, the battery life, the support for 5G is the biggest of this time. Thank you for your attention. I’m ___8_____ that our latest phone will bring you the ultimate experience and will be the ___9_____ one for you. _____10_______, Wang Min

Unit 8 Customer Service

8.1 How to conduct a survey随堂测验

1、1. Surveys can help decide what needs changing, where ____________ should be spent, what products to buy, what problems there might be.

2、2.Before conducting interviews, it is necessary to design a ______________ to collect data.

3、3. _____________ surveys are both economical and fast. You can attach pictures and sound files.

4、4. The ____________ of a survey determine whom you will survey and what you will ask them.

5、5. _____________ question must be open-ended and allow the subject to give their own response.

8.2 Handling customer complaints随堂测验

1、1. ___________ carefully to the customer and gather as much information as possible when receiving a complaint.

2、2. Do not ____________ with the customer even if you are right and do not be defensive.

3、3. In a ______________, the common complaints are wrong room type, noise pollution, hygiene, impolite staff, wrong items in the bill, etc.

4、4. We should keep _____________ contact with the customers when dealing with complaints.

5、5. In general, the body of a letter of complaint consists of background, problem, ____________, warning and closing.

8.3 How to write a letter of complaint随堂测验

1、1. The purpose of writing a letter of complaint is to ____________ your problem.

2、1. A letter of complaint consists of the heading, the inside address, the ____________, the body, the complimentary closing and the signature.

3、3. We can express a __________ to solve the problem at the end of a complaint letter.

4、4. A letter of complaint requests compensation for defective or damaged goods or for poor _____________.

5、5. In general, the body of a letter of complaint consists of _____________, problem, solution, warning and closing.

Unit 8 Customer Service 单元作业

1、Situation: You bought a color TV from the Department Store yesterday. But when the TV set was sent to your home, you found there was no image in it. And the receptionist claimed that they would not be responsible for it. Here is the letter to the sales manager requiring to replace the TV set within 7 days. Please fill in the blanks with the given words. damage replace relation misunderstanding appreciated Dear sales manager， This is one of your loyal customers who just bought a color TV from your Department Store a few days ago. I 1. _______________that the TV set was sent on time and it looked good superficially. I know the products from your store are always good and your service attitudes are even better. There must have some 2. _______________ between us. I promised that I did not do any 3. _______________to it but it was just out of order. I understood that your receptionist who refused to 4. _______________ me a new TV was to protect the benefit of your own company, but I think to build a honesty 5. _______________and win-win mode between us are more important in regard to long term period. No offense, but I was wondering if you can replace me a new TV set within 7 workdays so that my family can enjoy their favorite sitcom as soon as possible, and I also hope we can have second or even more change to cooperate. Best Regards XXX

学习通职场交互英语

职场交互英语是指在职场中使用英语进行交流、沟通和合作的能力。在现今全球化的时代背景下，职场交互英语已经成为了现代职场不可或缺的一部分。对于想要在职场中有所作为的人来说，学习通职场交互英语已经成为了必要的选择。

为什么需要学习职场交互英语？

首先，职场交互英语是一门重要的软技能。无论你从事的是什么职业，掌握职场交互英语都能帮助你更好地与同事、客户和合作伙伴进行沟通和合作，提高工作效率和工作质量。

其次，职场交互英语是一项能力的象征。在现今全球化的时代背景下，职场交互英语已经成为了体现一个人国际化素养的重要标志。无论是在职场还是在日常生活中，掌握职场交互英语都能让你更加自信、从容和理解国际化的视角。

如何学习职场交互英语？

首先，要扩展自己的英语词汇量。在职场中，很多时候需要用英语表达专业术语和行业常用语。因此，除了掌握基础的英语词汇外，还需要对自己所从事的行业和专业进行深入了解，积累相关的词汇。

其次，要学会正确地表达自己的意见和想法。在职场中，很多时候需要与同事和上司进行交流和讨论，因此要学会用英语表达自己的观点、意见和想法。这需要掌握一定的英语语法和表达技巧。

最后，要注重练习和实践。只有通过大量的练习和实践，才能真正掌握职场交互英语。可以通过模拟职场情境、参加英语角和交流活动等方式来提高自己的职场交互英语水平。

如何在学习通上学习职场交互英语？

学习通是一个学习资源丰富、方便、高效的学习平台。在学习通上，可以选择职场交互英语的课程进行学习。这些课程涵盖了职场交互英语的各个方面，包括词汇、语法、表达技巧和实践等。

在学习通上学习职场交互英语，需要注意以下几点：

• 选择适合自己水平和需求的课程。
• 充分利用学习资源，包括课程材料、视频和讨论区等。
• 注重听、说、读、写各个方面的练习。
• 与其他学习者进行交流和互动，共同提高自己的职场交互英语水平。

总结

学习通职场交互英语是一项必要的选择，它不仅能帮助你更好地与同事、客户和合作伙伴进行沟通和合作，提高工作效率和工作质量，还能体现你的国际化素养，提高自己的职场竞争力。在学习通上学习职场交互英语，需要注重选择适合自己水平和需求的课程，充分利用学习资源，注重练习和实践，与其他学习者进行交流和互动。相信通过不断的努力和实践，你一定能够掌握职场交互英语，成为职场中的佼佼者。