mooc服务行业交际英语章节答案(慕课2023课后作业答案)

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第一章 预订服务

测验

1、服务电话预订
A、行业make a reservation through e-mail
B、交际make a face-to-face reservation
C、英语make a call reservation
D、章节作业make an internet reservation

2、答案答案网络预订
A、慕课A. make an internet reservation
B、课后B. make a reservation through e-mail
C、服务C. make a face-to-face reservation
D、行业D. make a call reservation

3、交际Which phone number is 英语correct when you choose to book train tickets?
A、A. 95105103
B、章节作业B. 95105105
C、答案答案C. 95105106
D、慕课D. 95105107

4、Please choose the stateroom on cruise.
A、A. standard room
B、B. interior
C、C. business suite
D、D. double room

5、How to pronounce the train number begins with ‘K’?
A、A. Kei
B、B. Ke
C、C. Kuai
D、D. Ka

6、Please choose the necessary certificates prepared before the trip.
A、A. passport
B、B. Business Letter
C、C. Introduction Letter
D、D. Invitation Letter

7、Which one is not the ordinary train have?
A、A. Hard seat
B、B. Soft seat
C、C. Ordinary berth
D、D. First class seat

8、What does " suite with balcony" mean?
A、A.标准间
B、B. 套房
C、C. 阳台套房
D、D. 海景房

9、Which step is the last step of operating VTM?
A、A. choose departure station
B、B. pay the ticket
C、C. choose the types of seats
D、D. print ticket

10、Which the train number begins with Arabic numeral?
A、A. Ordinary train
B、B. Express Train
C、C. Non-stop Special Express Train
D、D. G-High-Speed Electric Multiple Units (EMU) Train

Homework for Unit 1-1

1、翻译以下句子 1. 我想要订一间房。

2、2. 您打算要哪种房型?

3、3. 请告诉我您的姓名和电话号好吗？

4、4. 期待为您服务。

5、5. 您打算何时入住？

6、Choose the right answer. 电话预订 A. make a reservation through e-mail B. make a face-to-face reservation C. make a call reservation

7、2. 网络预订 A. make an internet reservation B. make a reservation through e-mail C. make a face-to-face reservation

8、3. 面谈 A. make a face-to-face reservation B. make a call reservation C. make a fax reservation

9、4. 传真预订 A. make a call reservation B. make a fax reservation C. make an internet reservation

10、5. 信函预订 A. make a reservation through e-mail B. make a face-to-face reservation C. make an internet reservation

11、Please choose the stateroom on cruise. A. standard room B. interior C. business suite

12、Please choose the necessary certificates prepared before the trip. A. passport B. Business Letter C. Introduction Letter

13、What does " suite with balcony" mean? A.标准间 B. 套房 C. 阳台套房

项目二 柜台服务

Homework for Unit2-3

1、Translate the sentences.

2、Translate the Phrases.

Homework for Unit2-2

1、Please translate it into English. 请把托运的行李放到磅秤上。 _________________________________________________

2、Please translate it into English. 请出示您的机票和护照。 _________________________________________________

3、Please translate it into English. 您喜欢哪种座位，经济舱，商务舱还是头等舱？ _________________________________________________

4、Match the expressions with their English meanings. 1. luggage （ ） 2. overweight （ ） 3. aisle seat （ ） 4. scale （ ） 5. passport （ ） 6. carry-on （ ） 7. boarding pass（ ） 8. check-in counter（ ） 9. escalator （ ） 10. sign （ ） A. a machine or device for weighing. B. a set of moving stairs that take people to different levels in a building. C. a small official document that you get from your government, that proves who you are, and which you need in order to leave your country and enter other countries. D. the cases, bags etc. that you carry when you are traveling. E. a pass that a passenger has to show when boarding a plane, ferry, etc. F. a piece of paper, metal or wood with words or a picture that gives people information, warnings or instructions. G. extra or excess weight. H. a seat, esp. on a plane, situated adjacent to the aisle. I. the bag that you take inside an aeroplane with you.

Homework for 2-1

1、您的包里有什么贵重或易碎的物品吗？

2、您有多少件行李？

3、我立刻派服务生过去拿行李，请在房间等候好吗？

4、楼这一侧房间的外景都很好。

5、先生，这是您的取物条。

项目四 餐饮酒水服务

Test for 4.1

1、Medium well means the degree of the ripeness is _________ percent.
A、A. 40
B、B. 50
C、C. 90
D、D. 70 or 80

2、How many ways are there to cook the steak?
A、5
B、6
C、7
D、8

3、In the following choice, which is the appetizer?
A、A. coffee
B、B. cream of mushroom soup
C、C. smoked salmon
D、D. grilled lamb chops

4、How many ways of cooking eggs?
A、4
B、5
C、6
D、3

5、What are classifications of western breakfast?
A、A. Continental breakfast
B、B. American breakfast
C、C. banquet
D、D. both A and B

4-1 单元测试

1、How many times has the guest been to china in the situational dialogue of Chinese cuisines?
A、One
B、Two
C、Three
D、Four

2、What kind of Chinese cuisine does the restaurant feature in the situational dialogue of Chinese cuisines?
A、Shandong Cuisine
B、Sichuan Cuisine
C、Gungdong Cuisine
D、Fujian Cuisine

3、The typical flavor of Sichuan cuisine is _________________,
A、thick and pungent (spicy) flavor
B、spicy and hot
C、lighter and fresh
D、heavy and spicy

4、The typical flavor of Guangdong cuisine is_________________.
A、thick and pungent (spicy) flavor
B、spicy and hot
C、lighter and fresh
D、heavy and spicy

5、There are eight major cuisines of China based on regional cooking. They are Shandong cuisine、Sichuan cuisine、Anhui cuisine、___________、Hunan cuisine、Fujian cuisine、Zhejiang cuisine and ______________.
A、Huaiyang cuisine
B、Beijing Cuisine
C、Shanxi cuisine
D、Cantonese cuisine

Homework for 4.1

1、番茄酱

2、主菜

3、套餐

4、全熟的

5、宴会

6、菜系

7、免费餐饮

8、开胃菜

9、嫩的

10、旋转餐桌

4-1 单元作业

1、英汉互译 1.Would you like to order now or after a while? 2. Which flavor would you like, sweet or hot? 3. If you have any questions for the payment method, please contact with us at any time. 4. 我们有非常经典的中餐菜肴，希望你们喜欢。 5. 这是我们今天的主厨特推菜。 6. 请稍等，您的菜马上就好。

项目五 安全检查

1

1、1. We need to inspect this bag. Would you please open it ? (　 )
A、我们检查这个包可以吗？
B、我们能检查这个包吗？
C、您能将包打开检查它吗？
D、我们需要对这个包进行检查，您能将它打开吗？

2、2. Please come over here. There is something in your bag we are not sure about. Please open it for inspection.(　 )
A、请到这边来，您的包里有些东西我们看不清楚。
B、请到这边来，您的包里有些东西我们看不清楚，请您打开它接受检查。
C、请到这边来，接受检查。
D、您的包里有些东西我们看不清楚，请您打开它接受检查。

3、3. These are flammable. You are over the limit. Please come with me.(　 )
A、这些属于易燃易爆物品。您超出携带限制了。请跟我来
B、这些属于易碎物品。您超出携带限制了。请跟我来。
C、这些属于易燃易爆物品。您超出携带限制了。
D、这些属于易碎物品。禁止携带。

4、4. Please come with me to do the handover. (　 )
A、请您跟我来办理托运手续。
B、请您给我办理移交手续。
C、请您跟我来办理移交手续。
D、请您跟我来办理交接。

5、5. For the safety of you and the other passengers, we need your understanding and cooperation. (　 )
A、为了您的安全，请您配合我们的工作。
B、为了其他旅客的安全，请您配合我们的工作。
C、为了您和其他旅客的安全，请您理解我们。
D、为了您和其他旅客的安全，请您理解并配合我们的工作。

6、6. Sorry. There is a limit on the amount of liquor you may carry. (　 )
A、对不起。酒类禁止携带。
B、对不起。酒类不限量。
C、对不起。酒类携带无限量。
D、对不起。酒类携带有限量。

7、7. Let me look. OK, you can carry this one with you. (　 )
A、让我看一下。这个您是可以携带的。
B、请让一下。好的，这个您是可以携带的。
C、让我看一下。好的，这个您是可以携带的。
D、好的，这个您是可以携带的。

8、8. Please take all of your belongings with you. (　 )
A、请您带好所有的赠品。
B、请您带好所有的物品。
C、请您拿走所有的物品。
D、请您带好所有的违禁品。

9、9. 早上好，请您把行李放到传送带上。（ ）
A、Good morning, please put your luggage on the conveyor belt.
B、Good morning, please put your bag on the conveyor belt.
C、Good morning, please put your luggage on the belt.
D、Good morning, please take your luggage on the machine.

10、10. 这样做是为了保护顾客的合法权益。（ ）
A、That is to protect the legal rights of our passengers.
B、That is to protect the legal rights of our attendant.
C、That is to protect the rights of our passengers.
D、That is to protect our passengers.

11、11.Would you please _________ it ?
A、description
B、describe
C、descriptive
D、descriptor

12、12. When and where did you first realize the loss of your _________ ?
A、trait
B、character
C、quality
D、property

13、13. Does it have any distinguished _________ ?
A、feature
B、item
C、specialisation
D、feathers

14、14. It helps us a lot and _______ your safety.
A、guaranteeing
B、guarantees
C、guaranteed
D、guaran

15、15. You have to stop here. No one is allowed to enter without the___________.
A、documents
B、valid documents
C、overdue documents
D、valid paper

Filling in the blanks with the sentences below

1、1.You can put it into your checked-in baggage 2.But you must come back in 30 days 3.Thanks for your cooperation. 4. Please open it for a further check. 5.it is not permitted to be taken on board Dialogue 1 S:Is this your bag? ____________________________ P:OK. S:What’s in it? P:Some odds and ends. S:What’s this? P:It is a small Swiss knife. S:Sorry, ____________________________ according to Civil Aviation Law of China. P:Oh,what should I do with it? S: ____________________________ or you could leave it here until you come back. P:But I have not any checked-in baggage. S:Then you can only leave it here. ____________________________or you can abandon it. P:OK.I’ll abandon it. S:That’s OK.____________________________ Bye P:Bye 1.It’s really a great pity. 2. when will your flight take off? 3.May I take it away now? 4.Can I leave my other things here? 5.I dropped it on the ground when I was coming to the airport.. Dialogue 2 S：Whose box is it ? P: It’s mine. Is it OK?____________________________ S:Wait a minute, please. Maybe your porcelain is broken. P: Really? Oh, good heavens. Broken? Yes, ____________________________ I didn’t think it was broken. You know, it is for my best friend. What shall I do now? S: ____________________________Bad luck. However, there is no use crying over spilt milk. I suppose you might get another one in the duty-free shop. P: May I go back there now? S: Of course you can, but____________________________ P: At 10:20, S: You still have 50 minutes. P: ____________________________ S: Oh, it is better that you take them with you. As you see, there are many people and things here. P: Oh, yes. Thank you for your kind suggestion, anyway.

Match the information in column A with that in column B.

1、A B 1 lighters A.香水 2 chewing gun B.候机大厅 3 claim C.要求、认领 4 scissors D.剪刀 5 conveyor belt E.一次性证件 6 temporary ID F.临时身份证 7 valid documents G.传送带 8 one-time document H.口香糖 9 perfume I.打火机 10 boarding lounge J.有效证件

项目六 康乐服务

Test for 6.4

1、Tomorrow is her mother’s ____________ birthday? A. 60th B. 70th C. 80th
A、A. 60th
B、B. 70th
C、C. 80th
D、C. 50th

2、What gift did the woman buy for her mother in the free-duty shop?
A、a watch
B、a mobel phone
C、a pearl jewelry
D、a coat

3、How did the woman pay for the gift at last?
A、cruise card
B、credit card
C、Cash
D、Sign the bill

4、The attendent recommended the second one is a ___________, much better quality but costs a bit more.

5、At last, the guest paid _________dollars for the gift.

Homework for 6.1

1、Translate the phrases. stair steppers，treadmills，rowing machines，stationary bikes， aerobic classes.

2、Translate these sentences. 1."Please push the red button, it will begin.The green button for speeding up. Opposite you put the blue one." 2. "welcome to our Fitness Center. How may I assist you?".

Homework for 6.4

1、I. Complete the following dialogue: (G: Guest C: Clerk) C: Welcome to our shop. 1._________________________(有什么能帮助你的吗？) G: I’d like to buy a traditional-style Chinese dress as memento(留念) of my trip to China. What do you think would be most suitable for me? C:2._____________________________________(您觉得旗袍怎么样？) It is very popular with young ladies in China nowadays. G: Qipao? May I see it, please? C: Sure.3.________________________(您喜欢这件吗?) It’s made of pure Chinese silk. G: Can I try it on? C: Yes, of course.4._____________________________ (试衣间就在那边。) G: I like the style very much and it fits me nicely. Do you think so? C:5.____________________________(我认为您穿上真的太漂亮了)。 G: OK, I’ll take it. How much do you charge for this? C:1200RMB. G: All right. May I use my credit care here? C: Sure.

2、II. Translation 1. 您穿什么尺寸的？ 2. 您喜欢什么款式的？ 3. 我认为这个款式和颜色使你更年轻了！ 4. 这件T恤是100%棉制的。 5. 黑色是今年最流行的颜色。

服务行业交际英语期末测试

服务行业交际英语期末测试卷

1、When you ask the guest whether he or she makes any orders, you could ask:“________________”
A、Can I help you?
B、What about the dish?
C、Are you ready to order?
D、What drink would you like?

2、What does" EYE ESSENCE" mean?
A、卸妆油
B、眼霜
C、眼膜
D、护眼液

3、Do you have any _________(手提行李) baggage?
A、checked baggage
B、carry-on baggage
C、free baggage
D、baggage charge

4、During the English news clip, which factor results in the flight delays and cancellations in southern China?
A、ground fog
B、heavy snow
C、typhoon
D、thunderstorm

5、If you don’t take the ID card you can go to ____ apply the Temporary Passenger ID.
A、Information
B、the Railway Police ID Services counter
C、Railway Station Tickets
D、Coach Station

6、If you get the Temporary Passenger ID you must take ____ with it when you get on the train.
A、baggage
B、Ticket
C、book
D、bus

7、During the English news clip, what could the passengers from Shanghai to Guangzhou and Shenzhen do after checking in in Hongqiao airport?
A、chatting
B、sleeping
C、returning home
D、waiting

8、I’m sorry, I can’t change your flight date. Your ticket is a _________(特价机票).
A、air fare
B、bus fare
C、taxi fare
D、special fare

9、How to translate" 爽肤水“ in English?
A、Eye essence
B、Neck mask
C、Toner
D、curly hair

10、Please choose the right translation of "登机牌“。
A、baggage claim tag
B、boarding pass
C、passport
D、identification

11、The typical flavor of Hunan cuisine is _________________,
A、thick and pungent (spicy) flavor
B、spicy and hot
C、lighter and fresh
D、heavy and spicy

12、Which tableware should be put the outermost of setting?
A、fish knife
B、spoon
C、salad knife
D、butter knife

13、How many ways of cooking steak in western cuisine?
A、6
B、5
C、4
D、3

14、What is the right translation of "有氧健身操“？
A、treadmill
B、legpress machine
C、yoga
D、aerobic class

15、If the guest ask you to recommend some Western cuisines, you could use the sentence pattern to recommend：“___________________.”
A、Can I help you?
B、What about ....? They are our specialties.
C、Are you ready to order?
D、What drink would you like?

16、What should a man wear during a formal interview?
A、fancy tie
B、black or blue suit
C、pink shirt
D、sport shoes

17、which one can be the starter in western cuisine?
A、steak
B、coffee
C、dessert
D、smoked salmon

18、It is determined that it is your own work negligence, how to reply?
A、Thanks very much.
B、It’s my pleasure.
C、I’m very sorry. It’s our fault.
D、Excuse me.

19、What should a woman wear during a formal interview?
A、miniskirt
B、a lot of jewelry
C、nice tailored jacket with matching pants
D、sport shoe

20、Where the dessert silverware should be put when eating western food?
A、the outermost of the setting
B、the left side of the setting
C、the right side of the setting
D、at the top of the entree plate

21、The facilities of the fitness center usually include( ).
A、swimming pool
B、bowling room
C、KTV
D、table tennis

22、Please choose the correct answers of the following translation"Railway Station Tickets, Information, Bus Station ,Metro ."
A、火车站售票处
B、综合咨询
C、公交车站
D、地铁

23、What flight airlines should do for delayed or cancelled passengers?
A、Provide food and drink
B、Allow passengers to go back to the gate.
C、Provide overnight accommodation.
D、Not allow delayed passengers to cancel their trip.

24、Please choose the rooms on cruise ship.
A、interior
B、executive suite
C、oceanview with portholes
D、grand suite with balcony

25、Please choose the correct translation of the following terms"Refund the ticket, Endorse the ticket, Discounted airfare ,Full price airfare."
A、退票
B、打折机票
C、签转票
D、全价机票

26、Which of the following drinks are included alcohol?
A、sherry
B、gins
C、mine water
D、liqueur

27、which of followings belong to credit card?
A、American express card
B、Master card
C、Postcard
D、vip card

28、which of the following expressions do not belong to cosmetics?
A、toner
B、lotion
C、straight hair
D、conditioner

29、When flight delays and cancellations occur at airports, which are usually due to one of following reasons？
A、weather condition
B、mechanical problem
C、air traffic control
D、security issues

30、When you apply for an interview, which questions you would be well prepared?
A、self-introduction
B、your strengths
C、your weakness
D、interview etiquette

31、When the waiter take the wine service, the wine is served with label facing to the waiter.

32、The sales promotion at the airport is much greater than on the cruise ship.

33、For men, white socks should be suitable for job interviews.

34、When the guest has ordered the dishes, you must confirm the order to the guest.

35、The concierge service should offer the guests service of luggage and accompany guests to their rooms.

36、You can't change your flight if you buy the special fare ticket.

37、There are eight cuisines in China.

38、Guests can not reserve hotel room through e-mail.

39、Bad weather and air traffic are the most common causes of travel disruptions.

40、The Bar Staff must provide fast, professional and polite service to all guests.

41、We have _______ Chinese food. (经典的)

42、Please put your ______ on the scale. (行李)

43、Do you want to ______ your hair? (染发)

44、There are different kinds of bar, you can see main bar, __________,(酒廊) grand bar, __________, (茶室)service bar, banquet bar, __________(主题酒吧), and gentle bar.

45、Please fill in the ________. (预定表)

46、The duty-free shop at the airport opens ______ hours and the duty-free shop on cruise ship opens when it ______ the port.

47、Our _______(健身房) is well-equipped with all the latest recreational sports apparatus.

48、There four steps of bar services you should remember, the first step is to__________, the second step is to show to the guest, next is to __________and the last step __________.

49、This is today’s _______’s specialty.(主厨)

50、The rooms on cruise ship include: ________, suite with balcony,_________ and suite with portholes.

中国大学服务行业交际英语

在现代社会中，服务行业的重要性越来越被人们所重视。随着中国大学的不断发展，大学服务行业也越来越成为人们关注的焦点。在这个过程中，交际英语也变得越来越重要。

大学服务行业是一个大而复杂的行业，其中包括了食堂、宿舍管理、图书馆、教务处、学生处、体育馆等多个部门。在这些部门中，交际英语都是必不可少的。

食堂交际英语

在食堂中，服务员需要与顾客进行交流，了解他们的需求，并提供相应的服务。以下是一些常用的交际英语：

• May I take your order, please?（请问您需要点什么？）
• Do you need a menu?（您需要看菜单吗？）
• Would you like some water?（请问您需要喝点水吗？）
• Here is your food. Enjoy your meal.（这是您的饭菜，请慢慢享用。）

宿舍管理交际英语

在宿舍管理中，管理人员需要与学生进行交流，解决他们的问题，并提供相应的帮助。以下是一些常用的交际英语：

• How can I help you?（我能为您做些什么？）
• What seems to be the problem?（有什么问题吗？）
• Don't worry. We'll take care of it.（别担心，我们会解决的。）
• Thank you for your cooperation.（感谢您的合作。）

图书馆交际英语

在图书馆中，工作人员需要与读者进行交流，解答他们的问题，并提供相应的帮助。以下是一些常用的交际英语：

• How may I assist you?（我能为您做些什么？）
• Do you need any help finding a book?（您需要帮忙找书吗？）
• Sorry, this book is currently checked out.（对不起，这本书已经被借走了。）
• Please keep quiet in the library.（请在图书馆保持安静。）

教务处交际英语

在教务处中，工作人员需要与学生进行交流，解答他们的问题，并提供相应的帮助。以下是一些常用的交际英语：

• What can I do for you?（我能为您做些什么？）
• Could you please fill out this form?（请您填写这份表格好吗？）
• I'm sorry, the deadline has already passed.（对不起，截止日期已经过了。）
• You need to get approval from your instructor first.（您需要先得到您的导师的批准。）

学生处交际英语

在学生处中，工作人员需要与学生进行交流，了解他们的需求，并提供相应的帮助。以下是一些常用的交际英语：

• How may I help you?（我能为您做些什么？）
• What seems to be the problem?（您有什么问题吗？）
• Have you talked to your advisor about this issue?（您是否已经和您的导师谈过这个问题？）
• I will forward your request to the appropriate department.（我会将您的请求转交给相关部门。）

体育馆交际英语

在体育馆中，工作人员需要与学生进行交流，解答他们的问题，并提供相应的帮助。以下是一些常用的交际英语：

• How may I assist you?（我能为您做些什么？）
• Do you need any equipment?（您需要借用什么器材吗？）
• Please wear appropriate sports attire.（请穿着合适的运动服装。）
• Please do not bring food or drinks inside the gym.（请勿将食品或饮料带入健身房。）

综上所述，交际英语在大学服务行业中是非常重要的。希望大家能够学好英语，更好地为大学服务行业做出贡献。